Bryan Stiles

(801) 358-5951 • stilesbn@gmail.com

 

Education

Brigham Young University, College of Family, Home and Social Sciences

Bachelor of EconomicsJune 2009

Minor-Business ManagementJune 2009

Work Experience

Sr Business Operations Analyst                                           December 2013-Present

Nationstar Mortgage, Lewisville, Texas

·              Developed, automated, and maintained all reports for Archer software

·              Queried Archer database using Microsoft SQL Server

·              Automated all queries through ODBC connections in Excel and Access

·              Assessed and maintained data quality

·              Provided technical support for all issues related to the Archer software

Reporting Analyst                             July 2012-December 2013

Survey Sampling International, Orem, Utah

·              Daily use of Tableau reporting analytics software and SQL to create reports for end user

·              ETL design and implementation

·              Managed and optimized the server database

·              Augmented reporting capabilities using Excel/VBA (macros)

·              Worked with individuals to determine business and reporting needs

                                                       

Reporting Analyst                                                                        July 2011-May 2015

Dialogue Marketing Call Center, Orem, Utah

·              Analyzed vendor products to determine best sales opportunities

·              Used advanced VBA programming to query, combine, manipulate, and organize data into reports for end users              

 

Workforce Analyst                                                              ____ Dec 2009-July 2011

Dialogue Marketing Call Center, Orem, Utah

·                                Managed outbound and inbound call flow using the Interactive Intelligence dialer.

·                                Managed staffing levels through forecasting in tandem with IEX software

·              Manipulated and analyzed large datasets for regular and ad hoc reports

·              Developed a WFM program utilizing Excel and VBA to improve forecasting, scheduling and reporting

·              Managed staffing levels on a real time/intraday level to assure the company meets its service levels contracted with the client

 

SkillsTableau, SQL Server, Vertica, Cognos, Stata, R

Skilled in creating fully automated reports using VBA

Advanced SQL